We would like to thank everyone that has been supportive during these difficult times. We have amazing customers and your support has meant the world to our employees and our company. We would also like to express appreciation for those government officials that worked to get the final guidelines approved to allow us to reopen.
We are happy to once again provide our customers with the wash services they have been eagerly awaiting. Our locations and employees are prepared and ready to offer these services while maintaining social distancing and continuing to execute our Enhanced Cleaning / Sanitizing Procedures to provide a safe wash experience.
Unlimited Wash Club members: We’ve extended all expiration dates by 45 days (the length of our closure); this means the days remaining on your billing cycle as of our closure were preserved and have been applied back to your membership. If you'd like to check on the status, or new billing date, of your membership, please call us at 206.774.3737 or email Club@BrownBear.com.
We hope to see you soon! Keep Clean. Wash Green.
Brown Bear Car Wash
Prior to receiving the directive, Brown Bear communicated to the State that our wash processes and solutions are able to safely remove COVID-19 from exterior vehicle surfaces. We noted that several government agencies and first responders, including the Washington State Patrol, have fleet accounts with us and depend upon Brown Bear to wash their vehicles. We noted that our automated payment platforms eliminate the need for person to person contact in most cases. We noted that we are able to meet or exceed CDC guidelines with the limited staff we require to operate. Even in light of these facts, Governor Inslee’s office declined our request to be recognized as an essential business.
We are aware that other car wash operators throughout the Puget Sound region are violating the governor’s directive.
Brown Bear Car Wash will not.
Currently, all car wash operations, including tunnel, self-serve, or brushless, are not deemed essential. This holds true whether the car wash is standalone or adjoined to a separate business, even if that separate business is essential. This also holds true whether the car wash is serving the general public or select customers from essential sectors.
We certainly appreciate that you sought guidance in order to comply with Proclamation 20-25. And we can verify that your decision to remain closed is consistent with our office’s reading of the Essential Critical Infrastructures List.
Lastly, note that anyone wishing to report a business operating in violation of the proclamation can do so here.
As a reminder, all Unlimited Club Memberships have been put on hold and are not currently being charged. Remaining time on billing cycles as of March 25 has been preserved and will be applied to memberships once we are allowed to re-open our wash facilities. For additional questions you can email us at Club@BrownBear.com.
We apologize for any inconvenience and look forward to the resumption of operations in the near future.
Brown Bear Car Wash
Gas stations attached to Hungry Bear Markets are now open 6AM-9PM Monday-Friday, and 8AM-9PM Saturday-Sunday. Gas stations that do not have accompanying Hungry Bear Market convenience stores will remain closed.
Dear Valued Customers-
Due to the Proclamation issued by Governor Inslee on March 23, 2020, we are required to close our car washes to combat the spread of COVID-19.
Beginning March 25th, Tunnel, Self-Serve, and Touchless car washes will all be closed until further notice. We thank you for your business and look forward to reopening to continue serving all your car washing needs.
Gas stations attached to Hungry Bear Market convenience stores will remain open 9AM-9PM daily. Gas stations that do not have accompanying convenience stores will be closed.
Unlimited Wash Club members, all recurring billings have been stopped and your membership will not automatically renew while our car washes are closed. Once we reopen, we will notify you via email before we automatically resume memberships and renewals. Any paid time you have remaining on your Monthly or Annual membership will be applied at that time, meaning you will not lose any time on your paid membership. Customers currently at our BIP rate will retain it once we reopen. If you would like to cancel your membership, please contact us, otherwise, there is nothing more you need to do.
Our Club support staff is working remotely and are available to answer any questions or concerns you have about your account. You can email us at Club@BrownBear.com, or call us at 206-774-3737. Our phone lines are open from 8AM to 4PM, Monday through Friday.
Stay home. Stay safe. Stay healthy.
All the Best,
Brown Bear Car Wash