Brown Bear Car Wash

Unlimited Wash Club

Frequently Asked Questions


Is the membership per family or per vehicle?

Unlimited Wash Club memberships are per vehicle.  If you wish to have two or more vehicle enrolled, you must purchase a membership for each vehicle.  We do not currently offer a multi-car nor a family discount.

Can I use my membership at all of your locations?

Club memberships are redeemable only at our Club locations.  They are not redeemable at Self-Serve locations.

This is a monthly membership.  Does that mean it will only be for one month?

The monthly Unlimited Wash Club membership is a recurring charge to your card on file, renewing on the monthly anniversary of your signup date.  If you wish to stop the monthly charges, please call 206.774.3737 or complete the Wash Club change request form to cancel your membership.

Likewise, the annual Unlimited Wash Club membership is a recurring charge to your card on file (if you have one on file), renewing on the annual anniversary of your signup date.

How do I change/cancel my membership?

If you wish to change or cancel your membership, complete the Wash Club change request form and/or call the Wash Club line at 206.774.3737.  Wash Club phone hours are Monday through Friday, 8:00am-4:00pm.  Please reference your tag number (the six-digit number found on your windshield/doorjamb sticker we gave you at signup).  If we don't answer right away, we are either on the other line assisting another customer, momentarily away from our desk, or it is after business hours.  PLEASE leave a message and we will return your call as soon as possible.

If I cancel, do I get the rest of the time that I've already paid for?

Yes.  You will get the rest of the time you've paid for up until the day before your anniversary date.  For example, if your account was set to renew on the 20th of the month, you would have until the 19th of the following month to use your membership, as your membership would have renewed the next day.

I cancelled my membership but I want to restart it.  What do I do?

  • If you still have the tags on your vehicle, call 206.774.3737 to update your credit card information and we will reactivate your membership.
  • If you do not have tags on your vehicle, you must purchase a new membership from a Club location.

I'm not going to be driving my car for a while, but don't want to fully cancel my membership.
Could I suspend it/put it on hold instead?

Yes.  If you are not going to use your membership for an extended length of time (out of town, car had body work performed, etc.) and you do not want to fully cancel your membership, you may opt to Suspend your membership.  When suspended, your wash privileges continue until the end of your current billing cycle.  Your credit card information is retained in our system allowing you to reactivate your membership when you are ready to resume washing.  Call 206.774.3737 or complete the Wash Club change request form to Suspend or Unsuspend your membership.  Note:  Membership can only be suspended for a maximum of 2 months (60 days).

I replaced my windshield.  How do I get another windshield sticker?

Go to any Club location and let them know that you replaced your windshield and need a new set of tags.  They will have you complete another application, issue you a new set of tags, and submit that info to the main office and we'll update your records.  Please reference your old tag number, if possible.  The number can also be found on your doorjamb tag underneath the barcode.

I bought a new car.  How do I transfer my membership?

Go to any Club location and let them know that you have a new car and need new tags.  They will have you fill out another application, issue you a new set of tags, and submit that info to the main office and we'll update your records.  Please reference your old tag number, if possible.  The number can also be found on your doorjamb tag underneath the barcode.

I need to update my credit card info.  What do I do?

If you were issued a new credit card, or your card was stolen, or need to otherwise update your credit card information, please call 206.774.3737 to update your record.

My windshield sticker doesn't work.  What should I do?

If you suspect your windshield sticker is not working the way it's supposed to, please notify one of our attendants and let them know.  We can help if we know about the issue.

My windshield sticker doesn't work and I've tried multiple tags!  Why won't it work?

It could be that your vehicle has features in the windshield that may hinder or prevent the RFID signal from being read properly.  These features could include, but are not limited to: metallized windshield, heated windshield, insulated glass, solar-reflective glass, and/or infrared-reflective glass.

Some models of vehicles have specially designated areas on the windshield to put RFID tags that are usually free of the RFID signal-blocking feature.  Please check your owner's manual or call your dealer to find out if/where this area exists.

If you have a WSDOT Good To Go! pass, having your Wash Club sticker too close to it may cause interference and cause your tag to not be read proper by our automatic tag readers.

If necessary, we can replace your current tags with a new tag in a new location if the current location is not working.

How big are the stickers that are being affixed to my vehicle?  What do they look like?

The windshield stickers are black and 3.25" wide x 1.25" tall.  The doorjamb stickers are white and 3.25" wide x 1" tall.  They both have a discrete Brown Bear Car Wash logo on them.

Must I have both stickers affixed to the vehicle to participate in the program?

Yes.

I have other questions.  Can you answer them?

Yes!  Please call us at 206.774.3737 or send us an email.